I'm really getting frustrated with this process, and can't help wondering if anyone else has experienced similar issues. I started a family project and ordered test kits for myself and another potential relative on 4/4. Since then, we've had the following issues:
Relative did not receive a testing kit. After 2 weeks, I contacted FTDNA and they sent him a second one. That one made it back to them on 4/23.
I mailed my test kit on 4/9. FTDNA never acknowledged receipt, so I requested a second kit on 4/20.
I mailed the second test kit on 4/30. A week later, FTDNA has not acknowledged receipt.
I know the USPS is far from perfect, but I have trouble believing they lost all 3 of these items in the past month.